WE AIM TO HELP KEEP OTR CLIENTS AND STAFF HEALTHY
Over The Rainbow, LLC
UPDATE: January 16, 2021
OTR has been managing the impact of the COVID-19 virus pandemic to the best of our ability as we continue to be present and provide services. We appreciate your patience. Prior to telehealth implementations our staff was wiping down and spraying offices before and after each client on a regular basis as well as the rest of the areas in our office suites. We have had hand sanitizer ready for your use upon entering the waiting areas. We have put reminders throughout to wash hands and use the hand sanitizer. We are not able to see clients physically in offices at this time but are prepping for when that can take place. Both of our offices are located in densely populated areas. Once resuming to in-person sessions masks and social distancing will be required inside the office buildings until we are given an ALL CLEAR. We will be staggering appointments to our best ability to avoid any crowding in waiting areas and sanitizing all furniture if seeing you in person. We will also be taking temperatures as needed upon entry to the office. Please understand there is a risk to staff and clients and precautions must be taken. The OTR began the vaccination process in January 2021.
PLEASE EMAIL US FOR INFORMATION: OTR@overtherainbowllc.com
***On Monday March 23, 2020 both offices in DC and Alexandria moved to TELEHEALTH ONLY. This was due to the risk of exposure to clients and staff as well as the many quarantines, reports of illness of staff and clients, and community restrictions in place. Since March 2020 the numbers of those exposed and/or effected have significantly increased in our communities and ethically it is our responsibility to limit any further risks to clients or our own team members, therefore services remain virtual unless there is an urgent matter requiring services to be in person. We are not providing psychological testing due to limitations.
We are following recommendations and guidelines of the metro area (VA, DC, MD) and the CDC.***
We have provided LIMITED intakes during this time. IF YOU ARE A FIRST RESPONDER or FRONTLINE MEDICAL RESPONSE PLEASE LET US KNOW.
Insurance companies are providing coverage for telehealth services. At this time CIGNA, AETNA, Carefirst/BCBS, Magellan, Amerihealth and TRICARE/HUMANA are still covering telehealth services.
We have been using a HIPPA compliant platform for our Video/Telehealth sessions through our email system which is provided by Google Business. The video system used is called Google Hangouts/Google Meet which can be found in Gmail and Google Business accounts. It can also be downloaded as an app for use. Zoom is the other option we can utilize if needed. When needed other platforms such as Facetime and Skype have been temporarily allowed to be used during this time per government regulations during the COVID 19 response.
Our Trainees are still closely supervised and supervisors are always available and involved despite services being virtual. Supervisors also participate in sessions virtually with trainees and their clients if needed. The OTR Team is ALWAYS working together despite not seeing each other in person these days.
We utilize SQUARE to send invoices for copayments and fees. We email forms for intake and require them to be returned signed before intake begins.
Thank you for your patience and please Take Care and Be Well. We hope to see everyone in person in the near future!
COVID 19 INFORMATION via CDC: